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Frequently Asked Questions
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What makes Ivy & Sage fragrances different?
Ivy & Sage was created from a simple idea: fragrance should make everyday moments feel special. What began with our Founder hand-making the original, award-winning viral car diffusers soon grew into a full collection of home, body, and lifestyle fragrances - all crafted to uplift your mood, create memories, and bring comfort into your daily rituals.We use luxury-quality ingredients, clean formulations, and small-batch production to ensure every product feels intentional, long-lasting, and safe to enjoy.
What sets us apart:
100% natural, non-diluted oils for stronger, longer-lasting scent
Paraben-free, clean formulations across all products
Small-batch crafted and hand-poured with care
Highest skin-safe fragrance load for body care
Locally produced whenever possible to reduce our footprintAt Ivy & Sage, fragrance isn’t just a product - it’s an experience created with care, comfort, and quality in mind.
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Orders are processed within 2–3 business days, and standard shipping typically arrives within 3–7 business days depending on your location. You’ll receive tracking details as soon as your order ships.
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Your first order ships free, and all orders over $35 also qualify for free shipping. Standard rates apply to orders below $35.
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Our diffusers are made with 100% natural, non-diluted oils, engineered for strong scent throw when used correctly. Essential oils can damage surfaces if spilled, so always secure the lid tightly and wipe any drips immediately. Ivy & Sage is not responsible for damage caused by spilled oils, but we are always here to help with care instructions
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Yes — we partner with boutiques, retailers, and gifting businesses nationwide. Visit our Wholesale Portal to learn more or submit an application.
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We want you to feel confident choosing fragrance. If a scent isn’t the right fit, just email us at help@ivyandsage.co - we’ll help you find one you truly love. (Tip: Try our Scent Quiz for personalized recommendations.)
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Returns are accepted on unused and unopened products in their original packaging, with the seal intact, within 30 days of delivery.
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If your product arrives damaged or broken, contact us within 7 days of delivery with a photo, and we’ll send a replacement right away - no need to return the broken item.
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Everything is designed and packaged in the USA using carefully sourced, high-quality ingredients. Many products are crafted in small batches, helping ensure consistency and freshness.