Ivy & Sage Co. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ivy & Sage Co. is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by law:

• Contact details (name, billing/shipping address, phone number, email address)
• Financial information (payment card details, payment confirmations, transaction records)
• Account information (username, password, preferences, settings)
• Transaction information (items you view, add to cart, wishlist, purchase, return, or exchange)
• Communications with us (customer service inquiries, emails, SMS)
• Device and usage information (IP address, browser, device type, cookies, pages viewed, actions taken)

Sources of Personal Information

We may collect personal information from:

• Directly from you when you create an account, place an order, or communicate with us
• Automatically through cookies, pixels, and similar tracking technologies
• Our service providers who process data on our behalf (shipping, payment processing, analytics)
• Partners and third parties such as marketing platforms or wholesale partners (e.g., Faire)

How We Use Your Personal Information

We may use personal information for the following purposes:

• Provide and improve services: Fulfill orders, process payments, arrange shipping, manage returns/exchanges, remember preferences, and create a tailored shopping experience.
• Marketing and advertising: Send promotional emails/SMS, show you ads based on browsing and purchase history, recommend related products.
• Security and fraud prevention: Detect, investigate, and prevent fraudulent or unauthorized activity, protect accounts, and secure our services.
• Communications: Respond to inquiries, provide customer support, and keep you updated on orders.
• Legal compliance: Meet applicable laws, respond to government or law enforcement requests, and enforce our terms and policies.
• For information about returns and refunds, please see our Returns Policy / FAQ section.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

• With Shopify and service providers who process payments, manage shipping, or provide IT, analytics, and support services
• With business/marketing partners to deliver relevant advertising (subject to your opt-out rights)
• When you give consent or direct us (e.g., social media logins, reviews)
• Within our corporate group or affiliates
• As part of a business transaction (e.g., merger, acquisition)
• To comply with legal obligations or defend our rights

Relationship with Shopify

The Services are hosted by Shopify. Information you submit may be transmitted to and processed by Shopify and its partners, including outside your country of residence.

Shopify may use aggregated data from across merchants (including Ivy & Sage Co.) to improve its services and advertising. For details, please visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies when visiting those sites.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect data from children. If you believe your child has provided personal information, please contact us and we will delete it.

Security & Retention

While we take steps to secure your information, no system is 100% secure. We retain your data as long as necessary to provide services, comply with law, and resolve disputes.

Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

• Access/Know what data we hold
• Delete your personal data
• Correct inaccuracies
• Portability (transfer your data to another provider)
• Opt-out of targeted advertising
• Manage marketing preferences
• To exercise these rights, contact us at the details below. We may need to verify your identity.

International Transfers

Your data may be transferred outside your country. If transferred from the UK/EU, we use lawful mechanisms such as Standard Contractual Clauses to safeguard your data.

Email & SMS Marketing

We use Omnisend to manage our email and SMS marketing. If you subscribe, take a quiz, or place an order, we may send marketing about Ivy & Sage products, promotions, or wholesale opportunities.

• You can opt out anytime by clicking “unsubscribe” or replying “STOP.”
• We do not sell or share your personal data for third-party marketing.

Wholesale Orders

For wholesale customers (including Faire), we may receive customer and order information through third-party platforms. Some platforms provide relay email addresses.

• We process this information in Shopify and Omnisend for order fulfillment, customer service, and related communications.
• We do not sell customer information provided through Faire.
• Information is used solely to fulfill orders, provide support, and communicate in line with this Privacy Policy.

Cookies & Tracking

We use cookies, pixels, and similar technologies to:

• Personalize shopping experiences
• Measure ad performance
• Run analytics
• This includes Google Analytics, Google Tag Manager, Meta (Facebook/Instagram), and TikTok. You can manage cookies in your browser settings or opt out of targeted ads.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new “Last Updated” date.

Contact Us

If you have questions, requests, or complaints about this Privacy Policy or your data, please contact us:

help@ivyandsage.co

5160 West Mid City Court
Los Angeles, CA, 90019, US